Bank gave me number for bogus account...
I really must have done something wrong in the past to be punished like this with my bank.
I now can’t access my money unless I go and queue at the bank. I was given an IBAN number and debit card for an account that doesn’t exist so my salary has gone astray.
My employer won’t attempt to repay salary until I get letter from the bank confirming they rejected the salary as account number they gave doesn’t exist. I have to go to the branch to get the letter!!!!
I can’t speak to someone on the phone without first remembering various 6/8/10-digit numbers and knowing what you want to speak to that person about if it doesn’t fall into a category specified by the robot!! So, for the third time I have to go and sit at the bank and go through the whole saga again and never hear a single word of apology from the supposed ‘Customer Service’ people.
I really thought banking had moved on in this country but we have now regressed at least 20 years - I can’t pay my bills online, will have to queue at DEWA/Etisalat to pay them and need to have cash for all transactions. Looking to relocate to another bank - which one still has the human touch?