Bank gave me number for bogus account...
I really must have done something wrong in the past to be punished like this with my bank.
I now can’t access my money unless I go and queue at the bank. I was given an IBAN number and debit card for an account that doesn’t exist so my salary has gone astray.
My employer won’t attempt to repay salary until I get letter from the bank confirming they rejected the salary as account number they gave doesn’t exist. I have to go to the branch to get the letter!!!!
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Got an opinion? Send your letter to letters@7days.ae
I can’t speak to someone on the phone without first remembering various 6/8/10-digit numbers and knowing what you want to speak to that person about if it doesn’t fall into a category specified by the robot!! So, for the third time I have to go and sit at the bank and go through the whole saga again and never hear a single word of apology from the supposed ‘Customer Service’ people.
I really thought banking had moved on in this country but we have now regressed at least 20 years - I can’t pay my bills online, will have to queue at DEWA/Etisalat to pay them and need to have cash for all transactions. Looking to relocate to another bank - which one still has the human touch?
Joanne, Dubai
3 Comments
by France
Friday, March 08 2013, 2:01PM
“Since our bank has been taken over by another well known bank in February we have had to visit the bank three times. There were a range of different security numbers to remember before even getting to the problem, accessing online banking was a joke took 15 mins with a representative of the bank setting it up. Today was advised that the debit cards issued can no longer be used to pay Etisalat, online car insurance etc unlike the payment card issued by our previous bank, was told you need a credit card which we don't want. Each International transfer is now double the previous bank! Customer service was appalling when confronted with the fact that none of this information was received by either of us previously including the fact that all previous account information was not transferred over thus international transfers needed to be set up from scratch, and that we needed to advise the wages department in the company that there is a new account number in which salary had to be paid. We know from visiting the bank many many people were queuing for the same idiotic problems. Very archaic process which hasn't been thought through properly with no apologies for the inconvenience. A money making shambles.”
by thegreatone89
Thursday, March 07 2013, 1:29PM
“Mistakes happen. Your story really doesn't sound very bad. The various combinations you have to remember while speaking to a customer service agent is for your own safety. I imagine if these measures were not put into place, and someone pretending to be you got your information and misused your account, you would be complaining about something very different.
Customer service here is horrible, but your story just doesn't sound very bad.”
by TheCouncil
Thursday, March 07 2013, 10:05AM
“Bank with a human touch ?? let me know when you find one ,,,please”