Driven round the bend by parking machines
I'd like to share a story that really upset me. Last week I parked my car at a paid parking zone in front of my yoga studio to attend a class.
I tried to pay my parking fee in both machines in this area but the machines would not accept the coins. There were other people walking around with the same issue. I went into the studio and ask the receptionist to report to the RTA that the machines in the area do not work, which he did. Sure enough I left the yoga studio an hour-and-a-half later to find a fine on my car.
I even still saw the gentlemen who issued it who wasn’t at all interested to respond to my query about the machine not working. Instead he suggested I would have to keep searching for a machine that works! I then called the RTA parking department to complain about the fine just to be told I would have to go RTA main customer service office, which is located at the other end of town, to raise my complaint.
After questioning for several minutes if it could not be resolved on the phone she indicated that only if I could prove that another person’s fine got waived my case could be considered or else I could have looked for a machine that is working.. seriously? What is the whole “customer service blah blah” worth if all the communication is geared towards wasting the customer’s time, money and nerves.
Upset parker, Dubai