Sent to back of the queue for phone call
I flew into Dubai last week and was standing in the queue at passport control when I received a phone call from an elderly aunt of mine.
While I was talking, my turn came and I walked to the desk and handed my passport to the officer. He refused to take the passport and said something in Arabic. I ended the call and told him I didn’t speak the language. He said I was talking on the phone and waved over the person behind me to the counter. I was still confused as to what had happened when another official came over and the person at the counter told him I was talking on my mobile. He pointed to the ‘no mobile’ sign, which I hadn’t seen.
I accept I shouldn’t have been on my mobile at immigration in the first place so I apologised. The official refused to accept my apology and told me to stand in the queue again, right at the very back!!!
I apologised again but he was rude. The officer in charge was no good either. Attitudes like this can totally put off a person visiting Dubai and leave a bad taste in their mouth. What do they have to say about the immigration officials talking on their hands-free devices while on duty? Their arrogance really put me off, and I’m sure I’m not the first one!