Waiting for an ID - five months after applying
How difficult is it to get an ID card?
I applied in September and after repeated calls through October, November, December, January, February and now March, I have still to receive my card. Each call is met with the same response, “You will receive it within five days”. Five days has turned to five months and today, after waiting on hold for 30 minutes to speak to a supervisor, I was told that the centre had not received a scanned copy of my visa. You tell me that today - after five months…
How difficult is it to, within a reasonable timeframe of one month, send an sms, email, or call the applicant informing them of the reason for the delay? For five months, I put my health at risk from not being able to see the doctor without an ID card, bank operations for my business, etc. And now, I’m being forced to visit an ID centre to complete the process after five months.