“I have just tried to book a Pink Ladies Taxi to collect my teenage daughter and her friend from school tomorrow as I cannot get there in time, and I was informed by the call centre that they cannot guarantee that it will be a lady driving the taxi; they will send a male driver if a lady is not available, and also that they cannot guarantee that the taxi will even be on time!! I am calling about 14 hours in advance - what's the point in having an advance reservation service if the booking is not guaranteed? Is 14 hours not long enough notice? I do not understand the point of the service if this is this case! We also found out that if no one answers the Call Centres' request for a pick up within 20 minutes, the reservation is simply cancelled, and no one comes! What kind of service is this? I'm very disappointed with this experience :-(”
“I have just tried to book a Pink Ladies Taxi to collect my teenage daughter and her friend from school tomorrow as I cannot get there in time, and I was informed by the call centre that they cannot guarantee that it will be a lady driving the taxi; they will send a male driver if a lady is not available, and also that they cannot guarantee that the taxi will even be on time!! I am calling about 14 hours in advance - what's the point in having an advance reservation service if the booking is not guaranteed? Is 14 hours not long enough notice? I do not understand the point of the service if this is this case! We also found out that if no one answers the Call Centres' request for a pick up within 20 minutes, the reservation is simply cancelled, and no one comes! What kind of service is this? I'm very disappointed with this experience :-(”